General conditions of sale
Welcome to our site-boutique! We are delighted to offer you our premium handmade chocolates. We wish you a delightful shopping experience.
Your contract with us
Registration and your account
If you open a client account with us, you are responsible for ensuring that the personal data you provided is true, accurate and current before placing an order. Please ensure that the password chosen when signing up remains confidential and is not disclosed to anyone. You can object at any time to receiving marketing messages by sending an email to email@example.com or by writing to Sweetzerland, located rue du Mont-Blanc 5, 1201 Geneva, Switzerland or by clicking the “unsubscribe” button on the message. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms or if we decide that it would be in Sweetzerland’s best interests to do so.
Orders and availability
A contract shall only be concluded between you as the client and Sweetzerland upon the submission of your order and its acceptance by us. Your order may be placed on our Site using the order form (called the “bag”). It shall be subject to the prices and information posted on the Site on the day of the order. We shall inform you by email in the event that any product should become unavailable after your order has been placed. Sweetzerland reserves the right to refuse any order if:
- the value exceeds CHF 2,000.00;
- payment is declined by the bank;
- the order is deemed to be fraudulent.
The photographs, diagrams, drawings or videos illustrating the products are not contractually binding.
Delivery and time limits
Deliveries are made in following countries: Switzerland, Germany, Austria, Belgium, France, Italy, Luxemburg, Monte Carlo, Netherlands, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, UK, USA, Canada. Your order shall be delivered to the delivery address that you indicated us. Liability for the goods shall pass to you at the time they are received by the shipping agent. Delivery is usually operated by express courier. Delivery time to Switzerland is approx. 2-3 working days. Delivery time to Europe is approx. 3-4 working days. Delivery time to other countries is approx. 4-5 working days. If an order is received on a Saturday, Sunday or public holiday, it will be treated on the next working day (Monday to Friday). It is recommended to place your orders as early as possible. Longer delivery times should be expected for orders placed before public holidays. In periods of high temperatures, we can add cooling elements to the shipment. Moreover, Sweetzerland reserves the right to refuse or postpone delivery, for example during extremely hot summer months. In case of a refusal or the differing of delivery, we will contact you within an adequate period of time.
Sweetzerland e-boutique shall not be held liable for delays caused by events beyond its control, for example force majeure, traffic congestion, severe weather conditions or the holding of the goods by customs authorities, and such events shall not entitle the customer to withdraw from the purchase contract or claim compensation.
In the event of any breakage, delivery error or defective products you must submit a written claim to Sweetzerland within 24 hours of receipt or without delay after the defect has been noticed through our Customer Service (firstname.lastname@example.org) or telephone numbers mentioned on the Site. Otherwise the delivery shall be deemed accepted. Sweetzerland reserves the right to request a photo of the order that you consider to be defective or any other evidence. We shall take the necessary steps to replace defective products or to reimburse you in the form of a credit note within 30 days of the complaint and proof of defect. We shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the transporting agency, you (the client) or your auxiliaries.
Price and taxes
The prices are quoted in Swiss francs (CHF) or in Euros (EUR) and apply for the products offered shown on the date on which you place the order. The indicated price for products delivered in Switzerland includes Swiss VAT by default. Prices are quoted without local VAT when the country stated as destination for the order is not Switzerland.
Delivery costs of the ordered articles are charged to you and consist of postage and packaging costs. They are calculated individually based on destination and weight. Delivery costs are shown prior to completion of the order.
For deliveries outside Switzerland, taxes and custom duties may apply and are to be paid by the receiver. The customs authorities of the country of delivery are entitled to check the shipments and levy duty and VAT (local rates) where applicable. Please contact your customs directorate or import authority for more information on the applicable regulations and duties on goods.
Payment takes place in advance and can be made by credit card or PayPal. If payment is made by credit card, the customer’s account will be charged immediately. The customer may not offset against payments counterclaims which are not recognized or legally established. If you are a company and wish to place an order and pay by invoice, please contact us by e-mail at email@example.com.
Your personal data shall be collected exclusively in accordance with legal requirements and shall be processed in line with our Privacy Notice.
Validity of the general conditions of sale
Should any of these GCS be declared void or partially invalid, this shall not affect the validity and scope of the remaining clauses. The invalid terms shall be replaced by legally applicable provisions of Swiss law, including any matter not regulated under these GCS.
Without prejudice to the scope of these GCS, no claim whatsoever relating to products delivered or the failure to deliver products or any other claim may exceed the purchase price of the goods that gave rise to a damage claim. Sweetzerland may not under any circumstances be held liable for any indirect, incidental or consequential losses of any type whatsoever arising in relation to its products, their usage, their sale or this Site. Products must be protected against excessive humidity, excessively high temperatures or excessively intense glare. Our products are fresh products, which means that they must be consumed within a certain amount of time. For more information, refer to the expiry date indicated on the packaging of our products. Allergies: Some of our products contain peanuts, lactose and other ingredients that are prone to allergies or intolerances. You are responsible for ensuring that the products you order and consume do not contain foods of which you are allergic or intolerant to. We may not exclude that some products that do not contain allergens such as peanuts have come into contact with products that contain them. In case of allergy and as a precautionary measure, we advise you not to consume our products.
These General Conditions of Sale are subject solely to Swiss law and the Vienna Convention (CISG) shall not apply. The sole place of jurisdiction is Geneva, Switzerland. Sweetzerland, trademark of Sweet Made SA – November 2019 Address : rue du Mont-Blanc 5, 1201 Geneva, Switzerland – T. +41 (0)22 310 49 48
Terms and conditions – sweetzerland
If you open a client account with us, you are responsible for ensuring that the personal data you provided is true, accurate and current. Please keep your password secret. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms or if we decide that it would be in Sweetzerland’s best interests to do so.
Ratings and reviews / testimonials
Sweetzerland is delighted when you share, through feedback, your experience with our products and services. We reserve the right to adapt your testimonials for reasons of length, spelling, etc., and to publish them in emails and other communications for marketing purposes or to delete them at any time. Do not post inappropriate or offensive content on our Sites as our moderators will have to delete it. Similarly, do not use the Sites to post unwanted messages or to promote your business.
All copyright, trademarks and other intellectual property rights in all text, images and additional materials on the Sites are the property of Sweetzerland by Sweet Made SA or are used with permission. No reproduction of our Sites may be sold or distributed for commercial purposes but only use for personal or editorial purposes with the respective credit to © Sweetzerland.
Applicable law and contact
Thank you for visiting and using our websites and our social media pages (“Sites”). This Notice explains which, how and for what purposes Sweetzerland uses the information collected about you through our Sites in our marketing campaigns or during offline programs or events.
1. Scope of this privacy notice and your consent
By using our Sites or by giving us your personal data, you accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please refrain from using or visiting our Sites or providing personal data. Sweetzerland reserves the right to make changes to this Privacy Notice at any time. We will communicate to you any substantial changes but please review it regularly.
2. What personal data we collect about you
We only collect personal information that is necessary for a specific purpose or that you provide to us with your consent, based on your actions and behaviours or for a legitimate reason:
- Personal contact information, such as name, first name, full address and e-mail address, telephone number, or gender.
- Account login information, memberships details or information orders;
- Payment information, credit cards and billing addresses;
- Your comments and user-generated content, including any photos, videos and personal stories that you share with us;
- Your profiles on social networks;
- Your preferences regarding our products.
3. Why do we collect data and use it
We may collect and use your personal data for a number of purposes, including:
- to allow you to create and access your client account;
- to fulfil your orders and purchases on a contractual basis;
- to respond to your queries or use it for contests you have entered;
- to contact you for marketing purposes with your consent or based on a previous purchase;
- to combine with information we receive from third party to help understand your needs and to provide you with better service, including customizing sites and serving you interest-based advertising;
- for security and maintenance of our Sites; for reporting; and for risk, dispute and record management.
4. With whom do we share personal data
We may disclose your personal information to service providers, business or logistic partners, marketing and communication agencies or authorities. We require such third parties, who may be based outside the country from which you have accessed the Sites, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of contract.
5. How do we store, secure and retain data
We take all reasonable technical and organisational measures to protect the personal data we hold against loss, unauthorised access or disclosure and against other misuse. Your personal data will not be sold or disclosed to any other third parties except as provided in the Privacy Notice. When the personal data that we collect is no longer required for the given purpose, or for legal requirements, we destroy, delete or anonymise it in a secure manner.
6. Your rights
6.1 How you may access your personal data and seek its correction You can request access to the personal data we hold about you by contacting us at firstname.lastname@example.org. You have the right to tell us if you would like to withdraw your consent, correct, update or delete your personal data in our records. To assist us in dealing with your request, please provide your full name and details. You may opt-out at any time from marketing communications by following the ‘opt-out’ options provided or by contacting us (email@example.com). You may also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them). 6.2 How to contact us Sweetzerland, registered in Switzerland acts as “data controller” for the personal data it processes in the framework of this Privacy Notice. Please contact us by phone (see our Website), via email at firstname.lastname@example.org or regular mail at Sweetzerland by Sweet Made SA, rue du Mont-Blanc 5, 1201 Geneva, Switzerland. Sweetzerland, trademark of Sweet Made SA – November 2019
A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected. We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page. We also use web beacons or pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent Necessary Cookies are used to:
- Remember information you have entered when you navigate on our Site
- Identify you as being logged in to our Site
- Remember the goods and services you ordered when you get to the checkout page
Performance cookies are used to:
- Provide statistics on how our Site is used
- See how effective our adverts are
- Detect any errors that occur
- Test different designs of our Site
Functionality cookies are used to
- Remember settings you have applied such as layout, language, or preferences
- Show you when you are logged in to our Site
- Share information with partners to provide a service on our Site.
Targeting cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. We use them to:
- Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
- Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.
Here is a list of our cookies installed on the Site www.sweetzerland.net:
|Name||Purpose||Type of Cookie|
|Google Analytics||Recall what a user has done on previous pages / interactions with the website. https://support.google.com/analytics/answer/6004245 If you want to opt-out to Google Analytics, you can use the following link https://tools.google.com/dlpage/gaoptout.||Performance|
|Google Adwords||Measure conversion on how many people who click on ads end up purchasing their products. https://adwords.google.com/intl/en/home/#?modal_active=none||Performance|
|Authentification, security, website and product integrity, website functions and services, performance, analytics und research, advertising, statistics and measurement. https://www.facebook.com/policies/cookies/||Performance and Targeting|
|Personalization, preferences, log in, security, analytics Pinterest may use third-party analytics or security vendors. https://policy.pinterest.com/de/cookies||Functionality and Targeting|